JOTLINE PRIVACY POLICY

Last updated: August 1, 2026

Jotline ("we", "us") provides a personal-assistant service operated over SMS text messaging and this companion web application. This policy describes what we collect, how we use it, and your choices.

INFORMATION WE COLLECT

  • Account information: your email address (from checkout), mobile phone number, name (optional), and timezone.
  • Message content: the text messages you send to Jotline and the messages we send you. This includes the tasks, reminders, shopping items, journal entries, and check-in answers you create.
  • Billing information: handled by Stripe, our payment processor. We never see or store your full card details.
  • Integration credentials: if you connect a third-party service (for example a time-tracking or farm-management tool), we store the API credentials you provide, encrypted, and use them only to perform the actions you request.
  • Usage data: message counts, delivery status, and technical logs needed to run and debug the service.

HOW WE USE YOUR INFORMATION

  • To operate the service: interpreting your messages, storing your items, sending the reminders and check-ins you configure.
  • AI processing: the content of messages you send to Jotline is processed by an AI model provider (Anthropic, accessed via Vercel) to interpret your request. Per our providers' API terms, this data is not used to train their models.
  • To send you service messages (confirmations, reminders, check-ins, billing notices). We do not send marketing messages by SMS.
  • To meter usage against your subscription plan.

SMS PROGRAM

Messages are sent only after you opt in by replying YES from your own phone. Message frequency varies with your usage. Message and data rates may apply. Reply HELP for help, STOP to cancel at any time. Opt-out is honored immediately; no further messages are sent except a single confirmation. Mobile opt-in data and consent are never shared with or sold to third parties for marketing purposes.

SHARING

We share data only with the service providers required to operate Jotline: Twilio (SMS delivery), Stripe (payments), Vercel and Neon (hosting and database), and Anthropic (AI processing), plus any third-party integration you explicitly connect. We do not sell your personal information.

RETENTION AND DELETION

Your content is retained while your account is active. You may delete your account at any time from Settings (or by emailing us); this permanently deletes your tasks, lists, journal entries, check-in answers, messages, and integration credentials within 30 days. We may retain minimal billing records as required by law.

SECURITY

Data is encrypted in transit and at rest. Integration credentials are additionally encrypted at the application level. Access is limited to operating the service.

CHILDREN

Jotline is for adults 18 and over.

CONTACT

Questions or requests: support@heyjotline.com.